To coach or not to coach, that’s the question that each coach should ask to himself or herself when dealing with a problematic customer. The client may have doubts regarding the effectiveness of coaching.
Or the client is not disposed to take your job seriously, and so he or she does not commit the way it is necessary to reach a particular goal. Whatever the situation you have to face, and when you have to interact with such a client, there’s always a question that comes into your mind. I’m sure the question is: to coach or not to coach? That’s the problem (sounds it like the Shakespeare Hamlet?).
Would you keep on coaching a client who is hard to deal with, who shows doubts, who is not concentrated on the work you are doing together, or worst, who shows disinterest?
Would you coach this client or would you stop the sessions?
My answer is depending on the situation. There are different options you can choose from when it happens you deal with a problematic client.
To coach or not to coach option no. 1.
When you realize that your coaching program is not the most suitable for your client, be honest with yourself. Have a look inside you and ask yourself if you are the right coach for your client and if you can help him or her to reach his or her goals. There’s nothing wrong admitting that, and this can happen more often than you imagine. Make an in-depth analysis of the situation, listen to your heart, and make a decision.
To coach or not to coach option no. 2.
Be honest with your client. When you deal with a distrustful client, who does not take your coaching seriously and does not commit the way it is necessary, kindly let him or her know. You always have to be transparent with your clients, even when you could lose him or her. Better losing a client instead of wasting your precious time keep on working with a person not willing to commit. If your client recognizes that you are right, you both decide which is the best decision to take.
To coach or not to coach option no. 3.
If you realize that your coaching session is not suitable for your client, change it accordingly with his or her requirements. Some people do not strictly need pure coaching. They probably need a mixture of coaching and counseling, or they may need a psychologist. It’s your understanding of the situation and of your client that can save you from a dysfunctional relationship and from wasting your and your client’s time.
To coach or not to coach option no. 4.
Let go your ego. When coaching your client, you always gave the best of yourself. Despite your commitment, something went wrong. It’s quite hard to admit that, in any case, do not strive to reinvent your coaching technique. People can not always appreciate us, and we cannot enjoy all the people we meet in life. If your relationship with your client went in a certain way, do not let your ego force you to keep on coaching when you see that your efforts do not produce the results you expected.
To coach or not to coach option no. 5.
You might need some help. As professional coaches, when we feel tired, or when some conscious or unconscious limiting beliefs make us doubtful about our abilities, it is time for us to be coached by another professional coach. This will help us to overcome our doubts and worries. As it’s impossible always to be in good shape; any professional should take a little time for himself or herself to recharge the batteries and come back to work with new and powerful energy.
Take notes of the options mentioned above and do your best to be a professional, honest and sincere coach.
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Be happy, be strong, and be the hero of your life.